Frequently Asked Questions (FAQ)

1. Do you accept returns or refunds?

No, all sales are final. We do not accept returns, exchanges, or refunds for any reason.

2. What happens if my package is lost, stolen, or delayed?

Once your order has been shipped, Shop Selectivo is not responsible for lost, stolen, or delayed packages. Any issues must be resolved directly with the shipping carrier.

3. How long does order processing take?

Orders are processed within [insert timeframe, e.g., 5-6 business days]. Processing times may be longer during holidays or high-demand periods.

4. Do you offer international shipping?

Yes, we ship internationally. However, customers are responsible for any customs duties or import taxes.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. Please use the tracking number to monitor your package’s status.

6. Can I change my shipping address after placing an order?

No, we cannot modify orders once they are placed. Please double-check your shipping information before completing your purchase.

7. What payment methods do you accept?

We accept [insert payment methods, e.g., credit cards, PayPal, etc.].

8. How can I contact Shop Selectivo?

For any inquiries, please email us at shopselectivo@gmail.com. This is our only official contact method.